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                      Ching's beads and jewellery Ltd
                      1 Bronte Avenue
                      Stotfold, Hitchin,
                      SG5 4FB
                      United Kingdom
                      Tel. +44 (0)1462732928
                      Company Incorporated in England and Wales registration no 7219975
                      VAT Number : GB 878 3957 50

                      All prices on the website include VAT at the current rate of 20%, as of the 1st January 2010. Prices are subject to change without prior notice.


                      Order receive by 12:00 Monday to Friday will be dispatched on the same business day.
                      Order receive after 12:00 will be sent out the following business day.



                      Contact us
                      ·      What are your opening times?
                      Our sales office is open Mon - Fri 9am to 5pm (excludes Bank Holidays).

                      About Ordering
                      ·      How can I make an order?
                      Browse our products online and click on the item you wish to buy. Once selected add it to the shopping cart. After you have finished your order, click on checkout. You will then be asked for login details or to register an account with us if you are a new customer. We also accept orders by post, phone, or via e-mail.

                      ·      Why sign up for our newsletter?
                      Our newsletter will provide you with all the latest news on our product line along with exclusive promotions.

                      ·      What payments do you accept?
                      We accept payment by Pay Pal and credit/debit card through our online secure checkout. We also accept credit/debit card payment via telephone.

                      ·      Can I collect my order from your warehouse? 
                      Yes. When you go through your checkout, please select “ Local pick up - book an appointment “ and contact us to arrange a time for your collection.

                      About Delivery
                      ·      How quickly my order will be dispatched?
                      Our delivery days are Monday to Friday (excluding Bank Holidays)
                      If we receive your order by 13:00 we will dispatch your order on the same business day.
                      Orders received after 13:00 will be sent out the following business day.
                      ·      How do I know that my order has been dispatched?
                      You will receive an email confirming that your order has been dispatched. ·      How much does postage cost?
                      UK Mainland (inc. Northern Ireland)

                       £1.50  Royal Mail 1st Class Standard Delivery (1-3 days)
                       £2.95   Royal Mail 1st Class Recorded Delivery (1-3 days)
                       £8.00   Orders up to 1kg Royal Mail Special delivery next day
                       £0.00   Local Pick Up ( Contact us to arrange a collection )

                      Europe & USA

                        £2.50   Orders value £0.01- £14.99                  Airmail
                        £6.50   Orders value £15.00 - £49.99               International signed for
                        £10.00  Orders value  £50.00 and over           International singed for

                      ·      How long does shipping take?

                      UK (Orders sent by Royal Mail)
                      ·      1st Class delivery takes 1-3 working days; and
                      ·      2nd class delivery takes 2-5 working days.
                      ·      European deliveries: 3-7 business days
                      ·      Rest of the World: 5-10 days.
                      If you do not receive your item within the estimated delivery time please contact our customer support for further assistance on the delivery of your item.

                      ·      What if I have a problem with my order?
                      Please contact us by telephone or email and we’ll help you to sort it out.

                      ·      What if my order hasn’t turn up?
                      Please contact us by telephone or email and we’ll help you to sort it out.

                      ·      What if my goods are damaged?
                      Please let us know as soon as you receive your goods. Email us a clear photo of the damaged item to sales@beadsandjewellery.co.uk. All validated claims will be dealt with and we will either send you a replacement or issue you with a full refund.

                      About return and exchange

                      No hassle Returns

                      Unused Item return with 30 Days
                      We want you to be completely satisfied with your purchase. In the event that you are not totally satisfied, you can return unused items within 30 days for exchange or a full refund.
                      Please enclose a copy of your invoice and state the reason for the return. If you want to exchange the goods please tell us what you would like instead. A full refund will be made immediately upon return of the goods in PERFECT CONDITION AND IN THEIR ORIGINAL PACKAGING.
                      We cannot credit returns which either fail to arrive or are damaged because of poor packaging.
                      We do not refund postage costs unless the item is faulty or arrives damaged due to delivery.

                      We are unable to accept returns after 30 days.

                      Return Address:
                      Ching's Beads and Jewellery Ltd
                      1 Bronte Avenue,
                      SG5 4FB 

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                      Ching's Beads and Jewellery Ltd

                      1 Bronte Avenue, Stotfold, Hitchin, Hertfordshire SG5 4FB . United Kingdom
                      Company Number: 07219975 VAT Number: 878395750
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